Warranty | Shipping | Returns

1-Year Replacement Warranty

Every product sold on www.Centenex.com is covered with a free 1-Year Replacement Warranty. If for any reason your product stops working within the first year of ownership, for reasons other than physical or water damage, simply contact us to arrange for an RMA# to receive a replacement.

30-Day Money Back Guarantee

If you are not 100% satisfied with your purchase within the first 30-days please contact us for an RMA# to return your item. Please note that S&H fees are not refundable.

RMA Number

  • Please note all returns must include an RMA# (Return Merchandise Authorization Number) to be returned. Failure to include an issued RMA# may result in your return not being processed correctly.

  • All products returned for a credit or refund that are not defective must be returned in brand new condition and must include the undamaged original manufacture packing for a full refund and avoid a 15% restock fee.

  • Shipping & Handling fees are not refundable.

  • Items shipped to UTAH will be charged sales tax of 6.5%

To return a product visit our Contact Us page.


Shipping Options



US Shipping

  • USPS Standard Mail: $4.99
    *no extra cost for additional items
    (4 - 7 business days)
  • USPS Priority Mail: $9.99
    *no extra cost for additional items
    (Generally 2 - 3 business days)
  • USPS Express Mail: $32.99
    *no extra cost for additional items
    (Guaranteed 1 - 2 business days. Overnight to most locations.)

USPS Standard Mail ~ Standard US Delivery Service
Our standard delivery service is via USPS First Class or Parcel Mail depending on the package . Generally 95% packages arrive within 4 to 7 business days after processing and shipping your order, this however can be delayed in some cases and may take longer, please allow up to 20 business days in rare cases. The majority of USPS Standard Econoomy Mail packages are carefully packaged in padded bubble envelopes.

USPS Priority Mail ~ Premium US Delivery Service
We offer customers the option of having their purchase delivered via USPS Priority Mail. This is a premium service available only to US domestic addresses. Generally packages arrive within 2 to 4 business days after shipping. The majority of Priority Mail packages are packaged in cardboard boxes and padded with foam peanuts or bubble wrap. Please Note: Priority Mail is not a guaranteed service. 99% of the time packages do arrive within 2 to 4 business days. However, this is not a guaranteed time frame.

USPS Express Mail ~ Fastest Premium US Delivery Service
We offer customers the option of having their purchase delivered via USPS Express Mail. This is a very fast premium service available only to US domestic addresses. Generally packages arrive within 1 to 2 business days after shipping. Overnight to most areas if your in a City or rural area. Please Note: Express Mail is a guaranteed service but only if you confirm day of delivery with us first before the shipment. Please call us to have your package expedited and guaranteed. To find out more about Express mail included benefits visit the USPS website.

Canadian Shipping

  • Canadian Standard Post: $12.99
    *no extra cost for additional items
    (7 - 21 business days, if no Customs delays)
  • Canadian Express: $39.99
    *no extra cost for additional items
    (3 - 8 business days)

Canadian Airmail
International Airmail to Canada delivery time may vary depending on Canada/US Customs efficiency. USPS Airmail generally takes between 7 to 21 business days to arrive in any providence in Canada, but may take as long as 8 weeks. Please Note : USPS International Airmail to Canada is not a guaranteed service. 85% of the time packages do arrive within 7 to 21 business days. However, this is not a guaranteed time frame, and in rare cases may take up to 8 weeks to arrive if there are any customs delays.

Canadian Express Mail
Express Mail to Canada is generally very fast, although customs delays can happen it is the fastest method to Canada that we offer. About 3 days to deliver most times, but can take 8 days according to the post office. Canada Express Mail is not a guaranteed service. 95% of the time packages do arrive within 3 to 8 business days. However, this is not a guaranteed time frame. It also offers some benefits such as included insurance and better tracking... see USPS website for more details about included benefits.

International Shipping

  • International Airmail: $18.99
    *no extra cost for additional items
    (7 - 21business days, if no Customs delays)
  • International Express: $56.99
    *no extra cost for additional items
    (3 - 8 business days)

International AIRMAIL
International Airmail delivery time may vary depending on Customs efficiency. International Airmail generally takes between 7 to 21 business days to arrive in most countries, up to 8 weeks in rare cases. Please Note: International Airmail is not a guaranteed service. 90% of the time packages do arrive within 7 to 21 business days. However, this is not a guaranteed time frame, and in rare cases may take up to 8 weeks to arrive if there are any customs delays.

International Express Mail
Express Mail to Anywhere in the World is generally very fast, although customs delays can happen it is the fastest method to your Country that we offer. About 3 days to deliver most times, but can take 8 days according to the post office. International Express Mail is not a guaranteed service. 95% of the time packages do arrive within 3 to 8 business days. However, this is not a guaranteed time frame. It also offers some benefits such as included insurance and better tracking... see USPS website for more details about included benefits.

International Shipping

Some Items must go through a private carrier for International shipments.

  • UPS Ground (Canada & Mexico)
    Dependable cost-effective shipping for less-urgent shipments to Canada and Mexico
    NOTE: Customs brokerage charges, duties, and taxes WILL be billed to the importer (you).Although this method is less expensive than other expedited services, the customer will be billed any additional taxes and fees at time of delivery. Please be aware of this before choosing this shipping method.
  • UPS Worldwide Expedited
    Delivery in two business days to Canada
    Delivery in two or three business days to Mexico
    Delivery in three or four days to Europe
    Delivery in four or five days to Asia and Latin America
  • UPS Worldwide Saver
    Delivery by end of day
    Next business day delivery to Canada and for documents to Mexico
    Delivery in two business days to Europe and Latin America
    Delivery in two or three business days to Asia
  • UPS Worldwide Express
    Delivery by 10:30 a.m. or 12:00 noon
    Delivery by the next business day to Canada and to Mexico
    Second business day delivery to Europe and Latin America
    Delivery within two or three business days to Asia
  • UPS Worldwide Express Plus: Price based on location & zip code
    Delivery by 8:30 a.m. to Canada and 9:00 a.m. to all other destinations
    Next day delivery to Canada
    Delivery within two business days to Europe
    Delivery within two or three business days to Asia